Refund policy

At Shreeraj Solitaire, we take pride in offering high-class jewelry of exceptional quality. Due to the exclusive nature of our products, we have a strict policy regarding returns and refunds. Please review the details below:

1. Defective Refund Policy

  • To maintain our quality standards, refunds are issued exclusively for manufacturing defects or in the rare case of an incorrect item being delivered.
  • Customers are encouraged to carefully review product details and specifications before making a purchase.

2. Exchange Policy

  • Exchanges are allowed only in cases where the product received is damaged during transit.
  • To qualify for an exchange, the following conditions must be met:
    • A complete unboxing video must be provided as evidence.
    • The video must clearly show the package being opened and the damaged product inside.

3. Reporting a Damaged Product

  • If you receive a damaged product, please contact us within 24 hours of delivery.
  • Email us at info@shreerajsolitaire.com with the unboxing video and a description of the issue.
  • Our team will review the evidence and guide you through the exchange process.

4. Exchange Process

  • Upon approval, the damaged product must be returned to us in its original packaging.
  • Once we receive the damaged product, we will send a replacement of the same design or value.

5. Conditions for Exchange

  • Exchanges will not be processed if:
    • The unboxing video is incomplete or unclear.
    • The product shows signs of wear or use.
    • The damage is reported beyond the 24-hour window.

6. Contact Us

For any queries or assistance, please reach out to us:

Thank you for understanding our policies. At Shreeraj Solitaire, we are committed to ensuring customer satisfaction with our high-quality jewelry.